1. The agreement
These terms are a contract between you (the business that creates a Cartly account, “you” or “the merchant”) and Cartly, operated from India (“Cartly”, “we”). By creating an account or using the service you agree to them, together with our Privacy Policy and Data Processing Addendum. If you are signing up for a company, you confirm you are allowed to bind it.
If you do not agree, do not use Cartly.
2. Preview status
Cartly is currently in preview. That means features may change, be added or be removed without notice, and there may be bugs. We work hard to keep your data safe and the service available, but during preview the service is provided “as is” and we make no promise about uptime, accuracy or fitness for a particular purpose. Please keep your own copies of anything important, in particular your Shopify exports.
3. Your account
- You must be at least 18 and using Cartly for a business.
- You sign in with Google or an emailed link. Keep the email account you use secure; anyone with access to it can access your Cartly workspace.
- You are responsible for everything done through your account, including by people you invite.
- Give us accurate information and keep it current.
- One person may operate several workspaces, but each workspace must correspond to a real business you run or are authorised to act for.
4. Your data
You own the data you upload or connect: your products, customers, orders and settings. You give us a licence to store, process and display it only as needed to provide the service to you. For your customers’ personal data you are the data controller and we are your processor, as set out in the Data Processing Addendum.
You are responsible for having the right to upload the data you bring to Cartly, and for the accuracy of that data. You can export it or delete it at any time from Settings.
5. Acceptable use
Cartly sends WhatsApp messages to your customers on your behalf. Messaging people who did not ask to hear from you damages your reputation, ours and WhatsApp’s, so these rules are not optional:
- Consent. You may only message customers who have agreed to receive messages from your business on WhatsApp, and you must honour opt-outs promptly. Uploading a customer list does not by itself mean those customers have consented.
- WhatsApp Business Policy. You must comply with the WhatsApp Business Messaging Policy and Commerce Policy as published by Meta, and with the terms of your WhatsApp provider.
- No spam. No bulk unsolicited messages, no misleading content, no messages that are unlawful where you or your customer are located.
- No prohibited goods. You may not use Cartly to sell anything that is illegal, or that WhatsApp, Shiprocket or our other providers prohibit.
- No abuse of the service. No attempts to break into, overload, scrape or reverse-engineer Cartly, and no use of the service to build a competing product.
- Generated content. Text and images produced in Studio are drafts. You are responsible for reviewing them before you publish them and for making sure they do not infringe anyone’s rights.
If we see behaviour that breaks these rules we may pause messaging, suspend the workspace or close the account, and we may notify the affected provider.
6. Third-party services
Cartly connects to services you hold your own account with. You are responsible for those accounts, for their terms, and for what they charge you.
- Waplify (WhatsApp). Messages are sent through your Waplify account. Message fees, conversation charges and wallet top-ups are between you and Waplify. Cartly does not collect them and cannot refund them.
- Shiprocket (shipping). Shipments are booked through your Shiprocket account. Courier rates, wallet deductions, weight discrepancies, return-to-origin charges and any other shipping costs are between you and Shiprocket. Cartly shows you the rate it receives from Shiprocket but does not set it.
- Google. Sign-in uses your Google account under Google’s terms.
- OpenAI. Studio generation uses OpenAI models. Output may be inaccurate; do not rely on it without checking.
- Shopify. Cartly reads Shopify CSV exports you upload. Cartly is not affiliated with or endorsed by Shopify.
If a provider changes its API, pricing or policies, some Cartly features may stop working or change. We will do our best to adapt, but we are not liable for a third party’s changes or outages.
7. Payments and orders
Cartly does not currently process payments. We do not collect money from your customers, hold funds, or act as a merchant of record. Orders in Cartly reflect what you imported from Shopify or created yourself; any payment for those orders happens outside Cartly, through whatever checkout or payment method you use.
If we add payment processing later, it will be covered by separate terms that you will need to accept before using it.
8. Fees
Cartly’s fees are those displayed on the plans page at the time you subscribe. There is no charge during preview. Before we start charging we will tell you by email, publish the prices, and give you the chance to export your data and leave if you prefer.
Fees for third-party services (WhatsApp messaging, courier charges, and so on) are separate and are billed by those providers, not by Cartly.
9. Intellectual property
Cartly, its software, design and name belong to us. You get a limited, non-exclusive, non-transferable right to use the service while these terms are in force. Feedback you send us may be used to improve Cartly without any obligation to you.
Your brand, your product content and your data remain yours.
10. Termination
By you: delete your account from Settings at any time, or email us. Your data will be deleted as described in the Privacy Policy.
By us: we may suspend or close an account that breaks these terms, creates legal or security risk, or has been inactive for a long period after we have given notice. Where it is reasonable to do so we will warn you first and give you time to export your data.
We may also discontinue Cartly altogether. If that happens we will give at least 30 days’ notice and keep export working until the end of that period.
11. Disclaimer of warranties
To the fullest extent permitted by law, Cartly is provided without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that messages will be delivered, that shipments will arrive on time, that generated content will be accurate, or that the service will be uninterrupted or error-free.
12. Limitation of liability
To the fullest extent permitted by law, Cartly will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising from your use of the service, even if we have been told such damages are possible.
Our total liability for all claims relating to the service in any twelve-month period is limited to the amount you paid us in that period, or ₹5,000 if you paid nothing.
You agree to indemnify Cartly against claims arising from your breach of these terms, your messaging practices, or your use of third-party services through Cartly.
Nothing in these terms limits liability that cannot be limited under applicable law, including for fraud.
13. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Maharashtra, India. Before starting proceedings, please write to us so we can try to sort things out directly.
14. Changes to these terms
We may update these terms as the service develops. We will post the new version here with a new effective date, and for material changes we will email account holders at least 14 days before they take effect. Continuing to use Cartly after that date means you accept the updated terms.
15. Contact
Cartly
Email: pratikr557@gmail.com
Web: joincartly.com